Customer Stories

Don't just take our word for it. Here, in their own words, are some examples of what home equity release has meant for other retirees.

Seniors Finances Australia Reverse Mortgage Customer Story

Lifting financial concern

“We took a lot of time considering a reverse mortgage and when we decided to proceed it lifted a lot of our financial concerns.”

April 2020


Seniors Finances Australia Reverse Mortgage Customer Story

Increasing home value

“. . . Our reverse mortgage will allow us to make our new home very comfortable and increase its value. It was a great relief to us to find Heartland and the service they provide.”

March 2020


Seniors Finances Australia Reverse Mortgage Customer Story

Highly recommend

“Once I decided to take out a reverse mortgage with Heartland, the process could not have been much easier nor the assistance provided much better . . . I am very happy to have taken this step and highly recommend Heartland to anyone considering going down this path.”

January 2020


Seniors Finances Australia Reverse Mortgage Customer Story

A fulfilling retirement

“. . . I could not be happier. I am so happy that I finally took this step and can now do the things that I had always hoped to do in my retirement.”

November 2019


Seniors Finances Australia Reverse Mortgage Customer Story

Living on our own terms

“. . . By making use of the asset of our modest home we are now able to plan visits to our family on our own terms and without the need to wait for available funds. All with the knowledge that our home is safely over our heads as we continue to live fully!”

September 2019


Seniors Finances Australia Reverse Mortgage Customer Story

Took away financial stress

“Heartland Seniors Finance took away financial stress and worry about essential repairs and modifications to my home. This will enable me to live longer and more comfortably in my own home.”

July 2019


Seniors Finances Australia Reverse Mortgage Customer Story

A lifesaver

“This reverse mortgage was a lifesaver; it has enabled me to do what I want to in my retirement. Great product”

July 2019


Seniors Finances Australia Reverse Mortgage Customer Story

A more comfortable retirement

“The Reverse Mortgage has made life more comfortable for me, helping me to meet ongoing expenses & commitments.”

July 2019


Seniors Finances Australia Reverse Mortgage Customer Story

Excellent service

“Thank you Heartland for your excellent service.  The process of application for a reverse mortgage was straight forward and proceeded very smoothly.  We are happy with the outcome.  We found the staff to be very helpful.”

February 2019


Seniors Finances Australia Reverse Mortgage Customer Story

No more worrying

“It is the best thing ever, not having to pay the mortgage every month.”

January, 2018


Seniors Finances Australia Reverse Mortgage Customer Story

No more worrying

“It is the best thing ever, not having to pay the mortgage every month.”

January, 2018


Seniors Finances Australia Reverse Mortgage Customer Story

Took away financial stress

“Heartland Seniors Finance took away financial stress and worry about essential repairs and modifications to my home. This will enable me to live longer and more comfortably in my own home.”

July 2019


Seniors Finances Australia Reverse Mortgage Customer Story

A lifesaver

“This reverse mortgage was a lifesaver; it has enabled me to do what I want to in my retirement. Great product”

July 2019


Seniors Finances Australia Reverse Mortgage Customer Story

Increase comfort and value of our home

“Our reverse mortgage will allow us to make our new home very comfortable and increase its value.”

March 2020


Seniors Finances Australia Reverse Mortgage Customer Story

Made things more enjoyable

“With the new car and house improvements in our stage of life made things more enjoyable.”

February, 2018


Seniors Finances Australia Reverse Mortgage Customer Story

We trust you

“All seniors would find your information most valuable. There’s so much information out there, most people think who do we trust? We trust you.”

April, 2018


Seniors Finances Australia Reverse Mortgage Customer Story

Walking in the footsteps of Greats

“I will never forget your kindness. A celebration of you and the miracles you people perform every day…”

May, 2018

Click to read Joyce’s story


Seniors Finances Australia Reverse Mortgage Customer Story

A clearer view of retirement

“Thanks to Chris for the wonderful chats. I am so looking forward to my new carpet. I will always think of you all with a great deal of gratitude.”

June, 2018

Click here to read about how a Heartland Reverse Mortgage helped Anne.

 


Seniors Finances Australia Reverse Mortgage Customer Story

The times, they are a-changin’

“… This money has allowed me to buy him Buzz Lightyear – his favourite!”

June, 2018

Click to read James’ story


Seniors Finances Australia Reverse Mortgage Customer Story

Humbling Words

“I’m going to refer my friends and family to Heartland Seniors Finance.”

June, 2018


Seniors Finances Australia Reverse Mortgage Customer Story

Straightforward and Professional

“I have found the whole experience with Heartland Seniors Finance to be very straightforward and professional. The communication from all the team members I have been in contact with has been excellent.

I would have no hesitation in recommending Heartland Seniors Finance.”

September, 2018


Seniors Finances Australia Reverse Mortgage Customer Story

We can face the days ahead more calmly

“Glen was excellent from Heartland. He very gently and calmly explained what my options were and stepped me through everything. Heartland was always available to answer any questions I had. I needed funds for massive ongoing hospital bills that my husband was going through and the last thing I needed was the financial stress. We took out a reverse mortgage and we are now able to face the days ahead more calmly. Thank You Glen and Heartland for helping us.”

October, 2018


Seniors Finances Australia Reverse Mortgage Customer Story

An easy and transparent process

“Chris was a delight to deal with. From the outset, he was efficient, courteous, professional, helpful and understanding. He possessed all the attributes required for any reluctant mortgagee, making the process easy and transparent.”

October, 2018


Seniors Finances Australia Reverse Mortgage Customer Story

Responsive customer service

“Thank you Chris for all your professional and efficient service from the initial follow up call to finalizing the reverse mortgage for my parents. Great responsive customer service….it has been a pleasure dealing with you.”

October, 2018


Seniors Finances Australia Reverse Mortgage Customer Story

Money for what’s important

“This extra money means that I can now afford to get another dog and, more importantly, look after her properly.”

October, 2018

Click to read Mark’s story


Seniors Finances Australia Reverse Mortgage Customer Story

Complete understanding

“A thank you is not nearly enough for the way you have handled our reverse mortgage.

Your professionalism, bright manner and complete understanding of your subject made life so much easier.

10/10”

November, 2018


Seniors Finances Australia Reverse Mortgage Customer Story

Retirement dream realised

“I can now go on my cross country tour!“

November, 2018

Click to read John’s story


Seniors Finances Australia Reverse Mortgage Customer Story

Helpful, pleasant and patient

“I have the greatest regard for Mark. Through our journey he has been helpful, pleasant and very patient. I would certainly recommend Heartland Seniors Finance to anyone.”

December, 2018


Seniors Finances Australia Reverse Mortgage Customer Story

A great service

“A great service. The best you will find. I needed a quick service to help with travelling overseas. Chris was on top of it from the word go. Everything came through quickly and efficiently. Regular calls from Chris kept me informed all the way. This company truly understands how to support seniors. Superb!”

February, 2019


Seniors Finances Australia Reverse Mortgage Customer Story

Helpful and knowledgeable

“Great service, easy to follow process, clear advice and excellent follow up throughout by the staff. Is refreshing to experience such positive and prompt customer service by email, phone and face to face. Mark and Jennifer from Melbourne office were particularly helpful and knowledgeable.”

February, 2019


Seniors Finances Australia Reverse Mortgage Customer Story

Outstanding customer service

“Thanks Mark for outstanding customer service. Could not have gone smoother with attention to detail and information required. Would definitely recommend Heartland after our experience.”

March, 2019


Seniors Finances Australia Reverse Mortgage Customer Story

Big thanks

“Big thanks to Chris who was a delight to deal with from Day 1 – he was attentive, responsive, knowledgeable and understanding through the whole process which could be confusing for older folks. Would readily recommend Heartland!”

March, 2019


Seniors Finances Australia Reverse Mortgage Customer Story

Prompt, precise and excellent service

“I would recommend Heartland Seniors Finance to any prospective customers; they are prompt, precise and provide excellent service and I am very happy with the outcome of my financial arrangement. Thank you Heartland Seniors Finance.”

March, 2019


Seniors Finances Australia Reverse Mortgage Customer Story

A fresh start to her retirement

“I just wanted to take a moment to let you know what a tremendous job Glen French has done for my mother-in-law. He treated her with the utmost respect, patience, understanding and empathy. We had a 5 star experience with Glen. My dear mother-in-law now has a more positive outlook and feels like she has a fresh start to her retirement with less stress and more opportunities and independence.”

May, 2019


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