Customer Stories and Quotes

Don't just take our word for it. Here, in their own words, are some examples of what home equity release has meant for other retirees.

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Big thanks

"Big thanks to Chris who was a delight to deal with from Day 1 - he was attentive, responsive, knowledgeable and understanding through the whole process which could be confusing for older folks. Would readily recommend Heartland!"

 

March, 2019

Helpful and knowledgeable

"Great service, easy to follow process, clear advice and excellent follow up throughout by the staff. Is refreshing to experience such positive and prompt customer service by email, phone and face to face. Mark and Jennifer from Melbourne office were particularly helpful and knowledgeable."

February, 2019

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A great service

"A great service. The best you will find. I needed a quick service to help with travelling overseas. Chris was on top of it from the word go. Everything came through quickly and efficiently. Regular calls from Chris kept me informed all the way. This company truly understands how to support seniors. Superb!"

February, 2019

Prompt, precise and excellent service

"I would recommend Heartland Seniors Finance to any prospective customers; they are prompt, precise and provide excellent service and I am very happy with the outcome of my financial arrangement. Thank you Heartland Seniors Finance."

 

March, 2019

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Outstanding customer service

"Thanks Mark for outstanding customer service. Could not have gone smoother with attention to detail and information required. Would definitely recommend Heartland after our experience."

 

March, 2019

I'd like to thank your company

"I'd like to thank your company for their service over the years, I did appreciate it."

January, 2019

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Helpful, pleasant and patient

"I have the greatest regard for Mark. Through our journey he has been helpful, pleasant and very patient. I would certainly recommend Heartland Seniors Finance to anyone."

December, 2018

Made sure I understood every aspect

"I could not find fault with Heartland staff. They were happy to explain everything and made sure l understood every aspect of the agreement and contract. My solicitor complimented them on how thorough they are.

I found Heartland much more transparent than dealing with a bank and l would recommend them highly to others."

 

March, 2019

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Retirement dream realised

“I can now go on my cross country tour!“

November, 2018

Click to read John's story

Complete understanding

"A thank you is not nearly enough for the way you have handled our reverse mortgage.

Your professionalism, bright manner and complete understanding of your subject made life so much easier.

10/10"

November, 2018

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Money for what's important

 “This extra money means that I can now afford to get another dog and, more importantly, look after her properly.”

October, 2018

Click to read Mark's story

A more enjoyable retirement

"Chris was our first contact he supplied us with all the information we needed to understand reverse mortgaging. When we applied for the loan Chris guided us through the process and answered any queries we had. Now we have finalized the loan we would have no hesitation in recommending Heartland Seniors Finance and Chris to others that are looking to make their retirement more enjoyable."

October, 2018

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Responsive customer service

"Thank you Chris for all your professional and efficient service from the initial follow up call to finalizing the reverse mortgage for my parents. Great responsive customer service....it has been a pleasure dealing with you."

October, 2018

An easy and transparent process

"Chris was a delight to deal with. From the outset, he was efficient, courteous, professional, helpful and understanding. He possessed all the attributes required for any reluctant mortgagee, making the process easy and transparent."

October, 2018

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We can face the days ahead more calmly

"Glen was excellent from Heartland. He very gently and calmly explained what my options were and stepped me through everything. Heartland was always available to answer any questions I had. I needed funds for massive ongoing hospital bills that my husband was going through and the last thing I needed was the financial stress. We took out a reverse mortgage and we are now able to face the days ahead more calmly. Thank You Glen and Heartland for helping us."

October, 2018

Straightforward and Professional

"...I have found the whole experience with Heartland Seniors Finance to be very straightforward and professional. The communication from all the team members I have been in contact with has been excellent. Little things like the phone call from Elisse to confirm that my application has been received and is being processed mean a lot. In short, you are doing things very well when many businesses put short term profit before customer service these days.

I would have no hesitation in recommending Heartland Seniors Finance."

September, 2018

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Customer Service Delight

"I have worked in many retail industries, businesses and customer services, and it is so nice to come across good customer service, and they all know their product knowledge."

June, 2018

Humbling Words

"I'm going to refer my friends and family to Heartland Seniors Finance."

June, 2018 

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The times, they are a-changin'

"... This money has allowed me to buy him Buzz Lightyear - his favourite!"

June, 2018

Click to read James' story

A clearer view of retirement

"Thanks to Chris for the wonderful chats. I am so looking forward to my new carpet. I will always think of you all with a great deal of gratitude.”

June, 2018 

Click here to read about how a Heartland Reverse Mortgage helped Anne. 

 

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Walking in the footsteps of Greats

"I will never forget your kindness. A celebration of you and the miracles you people perform every day..."

 May, 2018

Click to read Joyce's story

Who are we to trust?

"All seniors would find your information most valuable. There's so much information out there, most people think who do we trust? We trust you."

April, 2018

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Life in the fast lane

"With the new car and house improvements in our stage of life made things more enjoyable." 

February, 2018

Live the life you deserve

"It is so wonderful not to be paying a mortgage now - I have enough money to have a life! Only income was the age pension."

February, 2018

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In the know

"As a retied solicitor, I was most impressed with the professionalism of the process."

February, 2018

Community matters

"This loan has enabled us to remain in our home and continue to be useful members of a small community. The medical services provided here are excellent and we're both in need of them." 

January, 2018

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Life's a beach

"I took a reverse mortgage out 10 years ago. It was the best thing to do as it has enabled me to stay on living by the beach where I love to be! I would do it again!!"

January, 2018

Not every house is a home

"I love the fact that I know I can stay in my home for the rest of my life. Many thanks!" 

January, 2018

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Better lifestyle

"Heartland Reverse Mortgage provided us extra income to supplement the pension, allowing for a good lifestyle."

January, 2018

No more worrying

"It is the best thing ever, not having to pay the mortgage every month."

January, 2018

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These quotes are taken from letters written by our customers about what home equity release has meant for them. We require that you receive independent legal advice from your own freely chosen solicitor and strongly recommend that you talk to your financial adviser and your family when considering a Heartland Reverse Mortgage.

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