Customer Stories and Quotes

Don't just take our word for it. Here, in their own words, are some examples of what home equity release has meant for other retirees.

Complete understanding image

Complete understanding

"A thank you is not nearly enough for the way you have handled our reverse mortgage.

Your professionalism, bright manner and complete understanding of your subject made life so much easier.

10/10"

November 2018

A more enjoyable retirement

"Chris was our first contact he supplied us with all the information we needed to understand reverse mortgaging. When we applied for the loan Chris guided us through the process and answered any queries we had. Now we have finalized the loan we would have no hesitation in recommending Heartland Seniors Finance and Chris to others that are looking to make their retirement more enjoyable."

October, 2018

A more enjoyable retirement image
Responsive customer service image

Responsive customer service

"Thank you Chris for all your professional and efficient service from the initial follow up call to finalizing the reverse mortgage for my parents. Great responsive customer service....it has been a pleasure dealing with you."

October, 2018

Professional and efficient

"Thank you Chris for all your professional and efficient service from the initial follow up call to finalizing the reverse mortgage for my parents. Great responsive customer service....it has been a pleasure dealing with you."

October, 2018

Professional and efficient image
An easy and transparent process image

An easy and transparent process

"Chris was a delight to deal with. From the outset, he was efficient, courteous, professional, helpful and understanding. He possessed all the attributes required for any reluctant mortgagee, making the process easy and transparent."

 October, 2018

We can face the days ahead more calmly

"Glen was excellent from Heartland. He very gently and calmly explained what my options were and stepped me through everything. Heartland was always available to answer any questions I had. I needed funds for massive ongoing hospital bills that my husband was going through and the last thing I needed was the financial stress. We took out a reverse mortgage and we are now able to face the days ahead more calmly. Thank You Glen and Heartland for helping us."
October, 2018
We can face the days ahead more calmly image
Great response image

Great response

"Please thank your team for the great response I had for the cash reserve.

I am now the proud owner of a Mazda 3!!

Very happy lady!"

October, 2018

Straightforward and Professional

"...I have found the whole experience with Heartland Seniors Finance to be very straightforward and professional. The communication from all the team members I have been in contact with has been excellent. Little things like the phone call from Elisse to confirm that my application has been received and is being processed mean a lot. In short, you are doing things very well when many businesses put short term profit before customer service these days.

I would have no hesitation in recommending Heartland Seniors Finance."

September, 2018

Straightforward and Professional image
Support through the entire process image

Support through the entire process

"...You have been marvellous to me."

June, 2018

Customer Service Delight

"I have worked in many retail industries, businesses and customer services, and it is so nice to come across good customer service, and they all know their product knowledge."

June, 2018

Customer Service Delight image
Humbling Words image

Humbling Words

"I'm going to refer my friends and family to Heartland Seniors Finance."

June, 2018 

The times, they are a-changin'

"... This money has allowed me to buy him Buzz Lightyear - his favourite!"

June, 2018

Click to read James' story

The times, they are a-changin' image
A clearer view of retirement image

A clearer view of retirement

"Thanks to Chris for the wonderful chats. I am so looking forward to my new carpet. I will always think of you all with a great deal of gratitude.”

June, 2018 

Click here to read about how a Heartland Reverse Mortgage helped Anne. 

 

Walking in the footsteps of Greats

"I will never forget your kindness. A celebration of you and the miracles you people perform every day..."

 May, 2018

Click to read Joyce's story

Walking in the footsteps of Greats image
Who are we to trust? image

Who are we to trust?

"All seniors would find your information most valuable. There's so much information out there, most people think who do we trust? We trust you."

April, 2018

Life's a beach

"I took a reverse mortgage out 10 years ago. It was the best thing to do do as it has enabled me to stay on living by the beach where I love to be! I would do it again!!"

January, 2018

Life's a beach image
Life in the fast lane image

Life in the fast lane

"With the new car and house improvements in our stage of life made things more enjoyable." 

February, 2018

Living life freely

"I personally think that is had made life much better for me because I live by myself and I am disabled. I was concerned that I was going to totally run out of money but now I won't. This is wonderful."

February, 2018

Living life freely  image
In the know image

In the know

"As a retied solicitor, I was most impressed with the professionalism of the process."

February, 2018

Community matters

"This loan has enabled us to remain in our home and continue to be useful members of a small community.The medical services provided here are excellent and we're both in need of them." 

January, 2018

Community matters image
Live the life you deserve image

Live the life you deserve

"It is so wonderful not to be paying a mortgage now - I have enough money to have a life! Only income was the age pension."

February, 2018

Not every house is a home

"I love the fact that I know I can stay in my home for the rest of my life. Many thanks!" 

January, 2018

Not every house is a home image
Better lifestyle image

Better lifestyle

"Heartland Reverse Mortgage provided us extra income to supplement the pension, allowing for a good lifestyle."

January, 2018

No more worrying

"It is the best thing ever, not having to pay the mortgage every month."

January, 2018

No more worrying image
More than just a loan image

More than just a loan

"Doing the reverse mortgage paid for my wife's cancer treatment."

January, 2018

Looking at the bigger picture

"I am very impressed by having this Heartland Seniors Finance help. It has been life-changing for me and I appreciate your communication and the compassionate awareness of seniors' needs. Thank you so much for it all."

January, 2018

Looking at the bigger picture image
You made a difference image

You made a difference

"I am very grateful you took on our loan issue. I would have been totally lost without you. No one was getting back to me at all, regardless of any paperwork sent in, except you. I can't express how amazing you have been. You made a difference."

October, 2017

Hassle Free Experience

"I have on two occasions sought out Heartland Seniors Finance for a reverse mortgage loan and I have found each time their years of experience has made the process stress free."

July, 2017

Hassle Free Experience image
Enjoying Retirement image

Enjoying Retirement

"My Heartland loan enabled me to travel, help family members and purchase a new car. I will be recommending your services to my friends."

September, 2017

Plans for the Future

"It is a great relief to have the financial pressures eased so we can make considered plans for the future."

June, 2016

Plans for the Future image

These quotes are taken from letters written by our customers about what home equity release has meant for them. We require that you receive independent legal advice from your own freely chosen solicitor and strongly recommend that you talk to your financial adviser and your family when considering a Heartland Reverse Mortgage.

Back to top