Get to know our team.
We’re here to take the stress out of your retirement.
Heartland Seniors Finance is Australia’s leading reverse mortgage provider. Established in 2004, we have helped over 19,000 people aged 60 and over release more than $1bn of equity from their homes, helping them to live a more comfortable retirement, with independence and dignity.
Heartland Seniors Finance is owned by Heartland Group Holdings Limited – a New Zealand based financial services group with a history stretching back to 1875. Heartland Group Holdings is listed on the NZX and ASX and has operations in New Zealand and Australia. Heartland Seniors Finance is dedicated to doing what matters most to our customers, our communities and our shareholders. For our Heartland Seniors Finance customers, that means putting all our heart into helping them make informed decision to meet their retirement needs.
We’re hands on and dedicated to doing the right thing when it comes to providing reverse mortgage options that work.
Reverse mortgages are arguably one of the most heavily regulated credit products in Australia. Heartland Seniors Finance is proud to have played a significant role in the development of public policy and regulation in the Australian Reverse Mortgage Market since we were established. This regulation and our product development provides our customers with protection and peace of mind.
We’re right there when and how you need us: over the phone or email, online through our webchat and application tools and in person via specialist accredited mortgage brokers. Our ambition and commitment to our customers is what makes us who we are – and we are proud to share it with you.
Executive Director and Chief Executive Officer,
Our promises to you.
Heartland Seniors Finance recognises the trust you’ve placed in us when it comes to taking out a reverse mortgage and we take this duty of care seriously. This is why Heartland Seniors Finance makes the following promises to help you make the most out of your retirement.*
Your home will remain the place you live in for as long as you choose.
No Negative Equity Guarantee
The amount required to repay the loan will never exceed the net sale proceeds of the property.
There is no requirement to make any loan repayment until the end of the loan.
* Subject to complying with the terms and conditions of the Heartland Reverse Mortgage, you will not owe more than the net sale proceeds of your home and you can keep your home for as long as you choose.
Meet our managers
Head of Communications, Risk and Compliance
Sharon is an experienced financial services professional, with a finance career spanning 18 years, 15 being at Heartland. She is passionate about reverse mortgages, and how they can help seniors live a more comfortable retirement. Sharon is responsible for Heartland’s communications, regulatory compliance and risk framework. She is a Responsible Manager and AML Compliance Officer for the business.
Head of Distribution
After a successful career in the automotive industry, including roles as CEO of Holden NZ and Head of Sales in Australia, Jeff is excited by the opportunities and growth potential in the reverse mortgage sector in Australia. Jeff is responsible for the external distribution and sale of Heartland’s reverse mortgage product through mortgage brokers and intermediaries.
Loan Administration Manager
Jessica has 14 years of experience in mortgage servicing in a variety of roles, including file management, settlement agency, and loan administration. She is responsible for overseeing the processing, monitoring, assessment and credit activity of Heartland’s Loan Administration Team – helping seniors get the most out of their loan and life in retirement.
Customer Care Team Manager
Mark is a successful Manager, with a proven track record in driving a successful business whilst delivering on customer service promise. His passion lies in working closely with both staff and clients, taking the time to understand them and assisting them in achieving their short and long term goals. He is responsible for Heartland’s Customer Care Team.