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Hello and welcome to Heartland Seniors Finance

Heartland Seniors Finance is Australia's leading reverse mortgage provider. Established in 2004, Heartland has assisted over 17,000 seniors aged 60 and over release equity from their home, helping them to live a better retirement, with independence and dignity.

Heartland is proud to have been awarded Money magazine's Best Reverse Mortgage for four consecutive years. Our award-winning, market leading product is supported by expert, personalised service, making Heartland Seniors Finance the reverse mortgage lender of choice for many Australians.

Could we help you to live a better retirement?

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Heartland wants to make it easy for you to arrange a Reverse Mortgage to live the retirement you deserve. Click the button and answer a few questions to see if you are eligible and start your loan application.

What to look for in a reverse mortgage lender?

One of the most important decisions you’ll make about a reverse mortgage loan is which lender to choose. This decision may have a long-term impact on you and your family, so it’s crucial you get this right.

9 things to look for in your reverse mortgage provider:

Multiple draw down options

Ideally your reverse mortgage provider will offer different draw down options to cater for every need; a lump sum up front, regular ongoing advances (monthly, quarterly or annually), and a ‘cash reserve’ facility for future access to funds.

Ability to repay, with no penalty

Your circumstances can change at any time. So it’s important your reverse mortgage lender does not require regular payments but still allows you to make repayments if you wish. Reverse mortgage debt is usually repaid from the future sale of your property so ensure your lender allows this without any penalty.

Aged care option

Some reverse mortgage lenders will not provide funding where the borrower no longer resides in the home. This can be a real problem for those already in a nursing home, or people who may need aged care in future. Check that your lender offers an aged care option.

Flexible criteria

Search for a reverse mortgage provider with flexible criteria when it comes to minimum age, Loan to Value Ratio as well as minimum and maximum loan amounts. This can be important as some reverse mortgage lenders have caps on how much home equity can be released for cash.

Customer protection

You should be comfortable with your decision to borrow via a reverse mortgage loan. Find a reverse mortgage lender who offers lifetime occupancy so you continue to enjoy any increase in property value. The presence of a ‘No Negative Equity Guarantee’ and the requirement for independent legal advice indicate that the provider is a genuine reverse mortgage lender.

Equity protection option

Look for reverse mortgage lenders who offer an Equity Protection Option. This feature allows you to protect a percentage of the eventual sale proceeds of your home (you or your estate are then guaranteed to receive a minimum of the sale proceeds upon repayment and discharge, regardless of the future property value or loan balance).

Competitive pricing

Some reverse mortgage rates in Australia differ between providers, so it may be prudent to seek a lender with a competitive interest rate. As far as possible, try to compare prices from different providers by looking at their fee schedule.

Secondary property

Some reverse mortgage lenders provide an option for you to use a secondary property as security, such as a holiday home or investment property. If you own more than one property this can be useful feature.

Excellent service

Most reverse mortgage providers in Australia are not specialist lenders. If you are a borrower who values quality customer service, you might consider a specialist lender who understands the particular needs of people over sixty. Better still, look for a lender who demonstrates a passion for changing the lives Australian seniors.

What our customers say

Daughter-in-law of a genuine Heartland borrower avatar

“I just wanted to take a moment to let you know what a tremendous job Glen French has done for my mother-in-law. He treated her with the utmost respect, patience, understanding and empathy. We had a 5 star experience with Glen. My dear mother-in-law now has a more positive outlook and feels like she has a fresh start to her retirement with less stress and more opportunities and independence.”

May, 2019

Daughter-in-law of a genuine Heartland borrower

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"I would recommend Heartland Seniors Finance to any prospective customers; they are prompt, precise and provide excellent service and I am very happy with the outcome of my financial arrangement. Thank you Heartland Seniors Finance."

March, 2019

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"I could not find fault with Heartland staff. They were happy to explain everything and made sure l understood every aspect of the agreement and contract. My solicitor complimented them on how thorough they are.

I found Heartland much more transparent than dealing with a bank and l would recommend them highly to others."

March, 2019

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"Big thanks to Chris who was a delight to deal with from Day 1 - he was attentive, responsive, knowledgeable and understanding through the whole process which could be confusing for older folks. Would readily recommend Heartland!"

March, 2019

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"Thanks Mark for outstanding customer service. Could not have gone smoother with attention to detail and information required. Would definitely recommend Heartland after our experience."

March, 2019

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A genuine Heartland borrower avatar

"Great service, easy to follow process, clear advice and excellent follow up throughout by the staff. Is refreshing to experience such positive and prompt customer service by email, phone and face to face. Mark and Jennifer from Melbourne office were particularly helpful and knowledgeable."

February, 2019

A genuine Heartland borrower

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"A great service. The best you will find. I needed a quick service to help with travelling overseas. Chris was on top of it from the word go. Everything came through quickly and efficiently. Regular calls from Chris kept me informed all the way. This company truly understands how to support seniors. Superb!"

February, 2019

A genuine Heartland borrower

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"I have the greatest regard for Mark. Through our journey he has been helpful, pleasant and very patient. I would certainly recommend Heartland Seniors Finance to anyone."

December, 2018

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“I can now go on my cross country tour!“

November, 2018

Click to read John's story

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"A thank you is not nearly enough for the way you have handled our reverse mortgage.

Your professionalism, bright manner and complete understanding of your subject made life so much easier.

10/10"

November, 2018

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 “This extra money means that I can now afford to get another dog and, more importantly, look after her properly.”

October, 2018

Click to read Mark's story

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"Thank you Chris for all your professional and efficient service from the initial follow up call to finalizing the reverse mortgage for my parents. Great responsive customer service....it has been a pleasure dealing with you."

October, 2018

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"Chris was a delight to deal with. From the outset, he was efficient, courteous, professional, helpful and understanding. He possessed all the attributes required for any reluctant mortgagee, making the process easy and transparent."

October, 2018

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"Glen was excellent from Heartland. He very gently and calmly explained what my options were and stepped me through everything. Heartland was always available to answer any questions I had. I needed funds for massive ongoing hospital bills that my husband was going through and the last thing I needed was the financial stress. We took out a reverse mortgage and we are now able to face the days ahead more calmly. Thank You Glen and Heartland for helping us."

October, 2018

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"I have found the whole experience with Heartland Seniors Finance to be very straightforward and professional. The communication from all the team members I have been in contact with has been excellent. 

I would have no hesitation in recommending Heartland Seniors Finance."

September, 2018

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"I'm going to refer my friends and family to Heartland Seniors Finance."

June, 2018 

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"... This money has allowed me to buy him Buzz Lightyear - his favourite!"

June, 2018

Click to read James' story

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"Thanks to Chris for the wonderful chats. I am so looking forward to my new carpet. I will always think of you all with a great deal of gratitude.”

June, 2018 

Click here to read about how a Heartland Reverse Mortgage helped Anne. 

 

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"I will never forget your kindness. A celebration of you and the miracles you people perform every day..."

 May, 2018

Click to read Joyce's story

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"All seniors would find your information most valuable. There's so much information out there, most people think who do we trust? We trust you."

April, 2018

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"With the new car and house improvements in our stage of life made things more enjoyable." 

February, 2018

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"This loan has enabled us to remain in our home and continue to be useful members of a small community. The medical services provided here are excellent and we're both in need of them." 

January, 2018

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"I took a reverse mortgage out 10 years ago. It was the best thing to do as it has enabled me to stay on living by the beach where I love to be! I would do it again!!"

January, 2018

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"Heartland Reverse Mortgage provided us extra income to supplement the pension, allowing for a good lifestyle."

January, 2018

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"It is the best thing ever, not having to pay the mortgage every month."

January, 2018

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